Store Info & Policy

Twisted Buffalo Boutique Store Info & Policies

Please email: twistedbuffaloboutique@gmail.com with any questions you may have. If it is about an order, please reference your invoice number so that we can lookup your order.

MYSTERY SHIRTS: In September, I offered a Mystery Shirt. I gave a couple of clues, Then you paid the $24, told me what size you need and we mailed it to you! The shirts normally would retail for $30+. The shirts went over so well, we've continued it every month! So every month from the 1-10th, we start taking orders for the following month. The shirts will be shipped the first week of the month. Same dates apply each month. There are no refunds or exchanges on Mystery Shirts - that's the Mystery Aspect of it :)

SHIPPING:  I ship USPS First-Class Mail for packages under 15 oz.  Above 16 oz. packages are mailed via Priority Mail.  You will receive a shipping confirmation email with a tracking number and projected delivery date.

LOST OR STOLEN PACKAGES:  Once I have dropped off your package at USPS and the tracking number has become active, I am not responsible for packages.  In the rare instance, your package is lost or missing, I would suggest calling your local Post Office and providing them with the tracking number that was emailed to you or you may file a Missing Mail & Lost Package Claim via USPS Here:  https://www.usps.com/help/missing-mail.htm

SHIPPING TIME FRAME: Pre-Orders usually take approximately 2-3 weeks to collect the orders, invoice, place the order, print the shirts, ship to me, sort, and mail to you! A lot of the shirts that I sell are hand cut and hand sewn which does take more time than just "printing." We do not screen-print in house, we just sell the tshirts   We try to ship out as fast as possible, although often times it make take a few days.  Please allow 3 business days for shipment just In case we have a delay in shipping.  When your item is shipped, you will receive a shipping confirmation email with a tracking number.

COMPLETE ORDERS:  Please note, that we only ship COMPLETE orders.  If you order a Mystery Shirt or a Pre-Order Tee, items ordered with your Pre-Order item will ship together when the tees are shipped out.  We are a small business and this makes it easier and more organized on us to ONLY Ship Complete Orders out. When an order is placed that includes a Pre-Order item, it automatically goes into our shipping queue as a "HOLD" order and doesn't show up in our system as an order that needs to be shipped yet because the order includes a Pre-Order item.   If you need something shipped sooner that we have in stock, you are more than welcome to place a separate order for those in-stock items to be shipped separately.  When your items have shipped, you will receive a shipping confirmation email with a tracking number.

CORRECT ADDRESSES:  Please verify before checkout that the address you have entered or that auto-populates from PayPal is correct.  We are not responsible for packages mailed to incorrect addresses.  If your package is returned back to us for an incorrect address, please email us at:  twistedbuffaloboutique@gmail.com and we can invoice you for the additional shipping costs to re-mail your package to the correct address.

CANCELING ORDERS:  Once an order has been placed on the website, we cannot cancel it.

RETURNS/EXCHANGES:

ORDERING:  You are responsible for ordering the correct size and quantity you need.  Since I usually only order exactly what you pre-order, I usually don't have extras to trade and exchange.  Please double check your size, neck style, color (if applicable) before checking out.  Also, the item description includes all necessary details of the shirt including, but not limited to, Brand, Color, Fit, Sizing Info, Arrival Estimate, etc.  Please review the description prior to checkout to clear up any confusion.  After an order has been placed we cannot cancel the order.

PRE-ORDERS:  Pre-Orders are items that we only order what everyone has stated what they want, I cannot accept exchanges/returns. To ensure that you are ordering the correct size, I recommend trying on the shirts before you pre-order a size to make sure that it will fit you well! If a shirt is running true to size/big/small, I always state in the description.

RETURNS/REFUNDS/EXCHANGES:  Due to our constantly changing stock, we are ONLY able to offer store credit for items.  Items MUST be mailed back to us within 3 days of delivery date of the package.  You MUST email us at:  twistedbuffaloboutique@gmail.com BEFORE mailing your item or Store Credit cannot be issued.  Return address is:  Twisted Buffalo Boutique, PO Box 463, Canton, OK 73724.  You MUST Print Off and enclose our Return Form with your Return.  Any returns that do not have a return form filled out are subject to a 25% Restocking Fee.  Pre-Order Items, Mystery Shirts, Mystery Bags or Boxes, Holiday Items, Earrings, Jewelry, Bracelets, Shoes, Hair Accessories, Hats, Hair Ties/Coils, Car Scents, Bath & Body Items and SALE items CANNOT be mailed back for store credit or exchange.  These are Items are a FINAL SALE and No Refunds/Store Credit/Exchanges will be allowed.  Store Credit will be issued via email to the email address associated on your account.  Store Credit must be used within 30 days of being issued.  Excessive Returns:  Please Note that we limit returns to TWO Per 30 day period.  Please allow 7 business days for processing of your return.  Please print off and fill out the Form:  https://cdn.shopify.com/s/files/1/1425/5256/files/TBB_Return_Form_7.8.18.pdf?9794510726163110725

DAMAGED/DEFECTIVE MERCHANDISE: Please inspect your merchandise before wearing and washing! Unfortunately, after 3 days have passed since you have received your item, I CANNOT refund or exchange.   You MUST email us at:  twistedbuffaloboutique@gmail.com within 3 days to start the return process.  If you contact us within the time limit, you must mail back your damaged items and be received back 7 days from delivery for credit/exchange to be issued.  Please fill out and include our Form with your damaged item:  https://cdn.shopify.com/s/files/1/1425/5256/files/TBB_Return_Form.pdf?9807723785526718071

WASHING INSTRUCTIONS: I always suggest washing on cold water, inside out and hang dry. Shirts with crystals, wash on cold water inside out and hang dry.  Any items with glitter, rhinestones, etc. I would recommend washing inside out.  Any items with foil should be hand washed, no iron and hang dry to preserve the life and beauty of the foil.

FACEBOOK VIP GROUP:  Please join the Twisted Buffalo Boutique VIP Group for a first-look at new arrivals, contests, free shirt giveaways and SO much more!  Join here:  www.facebook.com/groups/TwistedBuffaloBoutique you can also follow us on Facebook:  www.facebook.com/TwistedBuffaloBoutique.  Any contests via Facebook have 24 hours to claim your prize or the prize will be forfeited. 

EMAIL LIST:  Facebook tends to change the content that is displayed on our Facebook VIP Group and Business page from time to time.  If you'd like to sign up on our Email List, Go to:  https://twistedbuffaloboutique.com/ and scroll to the very bottom to add your email address.

I hope you find something that you can't live without! I try to find things that I would like and buy, most of the time I end up buying one, too! If you have any questions, feel free to message me or email me at: twistedbuffaloboutique@gmail.com

Thanks and Have Fun Browsing! Sarah

Updated and Effective: 4/25/18